Whistleblower Training: Enhancing our Responses/Reducing Our Risks
Managers (as well as key employees) should be fully trained and knowledgeable regarding what to say (and how to say it) in addition to how best to safely escalate and follow-up when someone complains about a business practice, customer or client. Enhancing Our Responses/Reducing Our Risks is a high-impact training that ensures organizational policies will work on the ground and that will imprint the following critical, linked skills:
Issue and complaint spotting.
Delivering empathetic and supportive responses that are not inappropriate admissions.
Handling objections and questions.
Applying escalation methods that create a compliant record of good faith.
Reducing and imprinting memorable and user-friendly skills and scripts.
