Philippe Weiss was interviewed by WGN Radio on May 2 to discuss ways to handle customer cataclysms. You can listen to the interview, "Wintrust Business Lunch 5/2/17: POTUS Tweets, MET Gala & Customer Complaints," at minute 22 here.

Philippe Weiss was quoted in "How to avoid a customer service catastrophe," an April 28 article in Nation’s Restaurant News on how training, protocols and a generous spirit can defuse explosive situations. Weiss said that at a time when most people have mobile phones handy to take photos or videos of any potential customer service catastrophe, it has become more important than ever for restaurant operators to train their staff to defuse potentially explosive situations before they become news.

Philippe Weiss was quoted in "March Madness invades the office, distracting workers," a USA Today story on March 24 regarding SSAW’s new survey which ranked March Madness third among tech-related office distractions, behind texting and Facebook, as the top time waster. Weiss said that managers can't make bets and bicker about brackets, then criticize employees for engaging in the same behavior.

Philippe Weiss was quoted in "How employers can manage March Madness workplace distractions," an Employee Benefit News story on March 19 regarding SSAW’s new survey. Weiss said that March Madness and other online pools/games ranked third among all tech-related causes of work delays, with 30% of managers/HR reps citing them as a major employee distractor, following text messaging and Facebook use.

Philippe Weiss was quoted in "FOUR TIPS FROM PHILIPPE WEISS TO KEEP THE MADNESS DISTRACTIONS & MAYHEM TO A MINIMUM," a Global Banking & Finance Review story on March 18 regarding SSAW’s new survey. Weiss said that if supervisors engage in a cash pool they and the company may run afoul of gambling laws and, in any case, they erode their ability to manage bracket-crazy employees that cross the line.

Philippe Weiss was quoted in "Trump’s tariffs, deregulation expected to have big impact, worker survey finds," a Westlaw Journal Employment story on February 14 regarding SSAW’s new survey. Weiss said that employees expressed a range of hopes regarding what the new administration mans to them. Thirty-eight percent of respondents said the implementation of tariffs would have the most significant impact on their jobs.