Communication in the Workplace: Building Interpersonal Skills and Resolving Conflicts
Open and candid communication among all employees in the workplace is critical to preventing workplace disputes, complaints and lawsuits. It also strengthens employee unity and morale. While all organizations must confront and work to prevent conflicts, this course provides organizations and their people the skills to understand what causes interpersonal conflicts as well as skills to resolve disputes at different levels. Strategies such as mediation, team meetings, implementing group goals, and searching for common solutions are all analyzed as ways to address workplace disagreements. In addition, the course stresses approaches to keeping the workplace environment comfortable and respectful.
